FREQUENTLY ASKED QUESTIONS
Can I use a gift card or e-gift card to make a purchase online?
Of course you can. Use your gift card online. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type. Simply enter your gift card number during the checkout process.
Can I make multiple purchases with my gift card?
Sure you can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.
How do I track the status of my order?
When your order ships from our fulfilment centre, you’ll receive an email confirmation with your tracking number. We recommend you to check this tracking number on the carrier's website and to contact them directly if there are any issues with the delivery.How long will it take for me to receive my order?
The estimated delivery date of all orders placed on our website is 3-6 business days according to your shipping method of choice (Monday to Friday, excluding holidays).
What do I do if a product arrives damaged?
If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your product. The customer care agent will work with you to return the damaged product and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution).